Amy’s People and Production Supervisor is integral in achieving our vision of building a thriving, collaborative, efficient, engaged and sustainable organization that we can all take pride in. Our People and Production Supervisor helps achieve our vision by leading a team to support the people, planet and performance strategies and measures of our manufacturing organization, and by always exhibiting our core values. In particular, the People and Production Supervisor establishes a Safety Always culture for the team, drives engagement, minimizes waste (e.g. high yield, low disposals), ensures the highest product quality, and delivers performance objectives to support Amy’s financial freedom.  Our People and Production Supervisor should demonstrate the capability to lead people, including communicating effectively with the team members, providing feedback, holding others accountable, helping effect change, setting a positive tone and fostering an environment of success. 

Safety Always

• Proactively and consistently leads a Safety Always culture where safety is built into the way employees think and act.
• Ensure compliance with People and Food Safety processes, GMPs and SOPs, performs safety risk assessments and reports non-compliance.
• Ensure that employee restrictions are adhered to and appropriately approved accommodations are followed.
• Ensure team and work area are audit ready at all times.

People Leadership

• Drive engagement through effective daily leadership (including solicitation of feedback and empowerment of employees) and Gallup follow-through sessions.
• Responsible for staffing, performance evaluations, delivering feedback, preparing and maintaining proper documentation, onboarding and retention activities.
• Ensure team members have the proper training and tools to perform their jobs.   
• Identify and communicate development opportunities for employees.
• Collaborate with the Manufacturing Administrator to ensure that all timekeeping, attendance, PTO and payroll records are accurate, approved and submitted on time.
• Effectively utilizes the capabilities of Line Performance Operators to ensure performance of the line.

Quality & Sensory

• Manufacture product according to quality and sensory standards and reports irregularities.
• Attend product tasting for the shifts as the BU Manager deputy.

Productivity and Performance

• Lead team in achieving production objectives by daily communication of performance expectations and sharing information that impacts the team in achieving their goals.
• Monitor and maintains productivity levels by delivering and reviewing performance reports and KPIs (Safety, People, Quality, Delivery and Cost).
• Support on-time start-up of the lines (interfacing with support departments) and shift handoffs.
• Responsible for determining needs for schedule change, pending rework, appropriate response to line interruptions (including resolution of equipment downtime), and work orders for the area.
• Lead and participate in Root Cause Analyses as appropriate or requested.
• Responsible for MOS Tier1 process for their area verifying that data is accurate, and boards are updated hourly.
• With Manufacturing Administrator ensures daily collection and review of batch sheets and disposal forms for completeness and accuracy.
• Responsible for preparing required documentation, including submission of MCRs for process changes and SOP updates.

It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy. This includes following all Food Safety and Sustainability programs and participating in all required training. 

Supervisory Responsibilities 

Supervises assigned production and packaging employees and Line Performance Technicians.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

• Bachelor’s Degree from a four-year college or university; or four years of food and/or manufacturing related experience and/or training; or equivalent combination of education and experience.

Interpersonal Skills

• Active listening skills.
• Builds and maintains relationships easily.
• Is approachable, empathic, and compassionate; boosts self-esteem and maintains respect.
• Works easily with diverse styles and people from different backgrounds.
• Can respectfully and clearly give and receive feedback.
• Able to confront issues and conflict in a respectful, constructive and productive manner.
• Able to maintain composure in high pressure situations with all levels of staff.
• Able to train others to perform to standards.
• Cooperates easily with peers and others. Can collaborate across organizational boundaries.

Leadership Skills

• Motivates others with positive, encouraging messages and spirit.
• Provides vision and direction to help others achieve goals.
• Effectively coach's others to reach their potential.
• Works proactively to correct performance issues and address problems.
• Initiates process improvement and problem solving. Able to lead a team to solve problems.
• Can think strategically; yet operate effectively at the ‘ground level.’

Computer Skills  

• Familiar with Windows Office (Word, Excel, PowerPoint).
• Will be required to write procedures and work with spreadsheets.
• Ability to create charts to summarize and present results.

Language Skills  

• Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write thorough shift reports.
• Ability to speak effectively before groups of employees.
• Bilingual Spanish/English preferred.

Mathematical Skills 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percentages.
• Have a good understanding of production standards and efficiencies.

Reasoning Ability 

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to diagnose and assess current operations in order to continuously improve processes and conditions.